Terms of service
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Manufaktur Solinger Kotten UG (haftungsbeschränkt)) via the website https://teckel-messer.de. Unless otherwise agreed, the inclusion of your own terms and conditions, if any, is objected to.
(2) A consumer within the meaning of the following regulations is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject of the contract is the sale of goods and/or the provision of repair services.
(2) By placing the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods and/or repair services intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" or "Proceed to order" button (or similar designation) and entering your personal data as well as the payment and shipping conditions, the order data will be finally displayed as an order summary.
If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be directed to the order overview page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, you will make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order summary on the website of the instant payment system provider or after you have been redirected back to our online shop.
Before submitting the order, you have the opportunity to review the information in the order summary again, to change it (also via the "back" function of your internet browser), or to cancel the order.
By submitting the order via the corresponding button ("order subject to payment", "buy" / "buy now", "place a binding order", "pay" / "pay now" or similar designation), you declare the legally binding acceptance of the offer, whereby the contract is concluded.
(4) Your inquiries for the creation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g., by e-mail), which you can accept within 5 days (unless a different period is specified in the respective offer).
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated via e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured, and, in particular, that it is not prevented by SPAM filters.
§ 3 Individually Customized Goods
(1) You shall provide us with the suitable information, texts, or files required for the individual customization of the goods via the online ordering system or by e-mail at the latest immediately after the conclusion of the contract. Any of our specifications regarding file formats must be observed.
(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly indemnify us from all claims asserted by third parties in this context. This also applies to the costs of the legal representation required in this connection.
(3) We do not check the transmitted data for correctness of content and assume no liability for errors in this respect.
(4) As far as stated in the respective offer, you will receive a proof from us, which you must check immediately. If you agree with the draft, you shall approve the proof for execution by countersigning it in text form (e.g., by e-mail).
The design work will not be carried out without your approval.
You are responsible for checking the proof for correctness and completeness and for notifying us of any errors. We assume no liability for errors that have not been objected to.
§ 4 Provision of Services for Repairs
(1) Insofar as repair services are the subject of the contract, we are obliged to perform the repair work as described in the service description. We shall perform these services to the best of our knowledge and belief, either personally or through third parties.
(2) You are obliged to cooperate, in particular, you must describe the defect on the device as comprehensively as possible and make the defective device available.
(3) You shall bear the costs of sending the defective device to us.
(4) Unless otherwise stated in the respective offer, the repair, including the dispatch of the device, will be carried out within 5 - 7 days of receipt of the device to be repaired (in the case of agreed prepayment, however, only after the time of your payment instruction).
(5) If you make use of your right of termination according to § 648 sentence 1 of the German Civil Code (BGB), we may demand a lump-sum compensation of 10% of the agreed remuneration if the execution has not yet begun. However, if a statutory right of withdrawal exists, this only applies if you make use of your right of termination after the withdrawal period has expired. You are entitled to prove that we have actually incurred no costs or significantly lower costs.
§ 5 Special Agreements on Offered Payment Methods
(1) Payment via "PayPal" / "PayPal Checkout"
If you select a payment method offered via "PayPal" / "PayPal Checkout", the payment will be processed by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly designated button on our website and in the online ordering process. For payment processing, "PayPal" may use other payment services; if special payment conditions apply to these, you will be informed of them separately. More information about "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
§ 6 Right of Retention, Retention of Title
(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
(2) The goods shall remain our property until the purchase price has been paid in full.
§ 7 Warranty
(1) The statutory rights regarding liability for defects shall apply.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.
(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of the same by us before submitting the contract declaration and the deviation was expressly and separately agreed between the contracting parties.
§ 8 Choice of Law, Place of Performance, Place of Jurisdiction
(1) German law shall apply. For consumers, this choice of law shall only apply to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence (favorability principle).
(2) The place of performance for all services arising from the business relations with us as well as the place of jurisdiction shall be our registered office, provided that you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same shall apply if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The right to also appeal to the court at another statutory place of jurisdiction remains unaffected.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
§ 9 Protection of Minors
(1) When selling goods that are subject to the provisions of the German Youth Protection Act (Jugendschutzgesetz), we only enter into contractual relationships with customers who have reached the legally required minimum age.
Existing age restrictions are indicated in the respective item description.
(2) By submitting your order, you affirm that you have reached the legally required minimum age and that your details regarding your name and address are correct. You are obliged to ensure that only you yourself or persons authorized by you to accept the delivery, who have reached the legally required minimum age, receive the goods.
(3) Insofar as we are obliged by law to carry out an age check, we shall instruct the logistics service provider commissioned with the delivery to hand over the delivery only to persons who have reached the legally required minimum age and, in case of doubt, to have the personal identity card of the person receiving the goods shown for age verification.
(4) Insofar as we state in the respective item description, in addition to the legally prescribed minimum age, that you must be 18 years of age to purchase the goods, the above paragraphs 1-3 shall apply with the proviso that the age of majority must have been reached instead of the legally prescribed minimum age.
II. Customer Information
1. Identity of the Seller
Manufaktur Solinger Kotten UG (haftungsbeschränkt)
Katternberger Straße 279
42655 Solingen
Germany
Phone: 01743260771
E-Mail: info@manufaktur-solinger-kotten.de
Alternative Dispute Resolution:
The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at https://ec.europa.eu/odr.
We are not willing or obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on the Conclusion of the Contract
The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the "Conclusion of the Contract" provisions of our General Terms and Conditions (Part I).
3. Contract Language, Contract Text Storage
3.1. The contract language is German.
3.2. The complete text of the contract is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out or saved electronically using the browser's print function. After we have received the order, the order data, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by e-mail.
3.3. For quotation requests outside the online shopping cart system, you will receive all contract data in text form, e.g., by e-mail, as part of a binding offer, which you can print out or save electronically.
4. Essential Characteristics of the Goods or Services
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and Payment Methods
5.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.
5.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition, unless free shipping has been promised.
5.3. Any costs incurred for the transfer of money (transfer or exchange rate fees of the credit institutions) shall be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.
5.4. The payment methods available to you are indicated under a correspondingly designated button on our website or in the respective offer.
5.5. Unless otherwise specified for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.
6. Delivery Conditions
6.1. The delivery conditions, the delivery date, and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
6.2. If you are a consumer, it is stipulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or a person otherwise designated to carry out the shipment.
7. Statutory Liability for Defects
The liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).
8. Termination
8.1. Information on the termination of the contract and the conditions of termination can be found in the provisions on "Repair Services" in our General Terms and Conditions (Part I) as well as in the respective offer.
These GTC and customer information were created by the lawyers of the Händlerbund, who are specialized in IT law, and are permanently checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. More information can be found at:
last update: 29.11.2023
